QUESTION:
I am interested in an item on your website, is it in stock ?
ANSWER:
Most of the items listed on our website is in stock with us,if in item is not in stock our local suppliers most like does have stock, it is a very rare occurrence that neither us,nor our suppliers have stock.
QUESTION:
Is shipping/Courier free?
ANSWER:
All orders over R1000 qualify for free courier. 
QUESTION:
How much is shipping for orders less than R1000 ?
ANSWER:
All order less than R1000 will be couriered at R100.00
QUESTION
Can you courier or deliver to a postbox ?
ANSWER
No, we use couriers and they only deliver to physical addresses.
QUESTION
Will i get a tracking number for my order?
ANSWER
Yes we will provide you with a tracking number
QUESTION
If the item i ordered is faulty or wrong how do i return it?
ANSWER:
If the item is faulty, or we sent the wrong item, kindly contact us and we will arrange to have it collected by our couriers at our expense. However if the wrong item was ordered by the customer, the customer shall be liable for the shipping costs back to us.
QUESTION
How do I place an order?
ANSWER:
Simply find the product you are interested in, click "add to cart" and then click on "Checkout" then just follow the on-screen instructions from there.
QUESTION
Is the site mobile friendly?
ANSWER:
Our website is optimized for smartphones.
QUESTION
How do I sign into my account?
ANSWER:
If you have previously purchased on our site, then you may have opted to create a personal account in our system. If so, you can access this account by entering your email address and password that you registered when you created the account then clicking on the “Sign In” link in the upper-right corner of your computer screen.
QUESTION
How safe is my personal information?
ANSWER:
 The information that you submit onto the site will not be used for any other purpose other than processing the transaction and providing feedback on the tracking of the items purchased. We comply with the POPI act therefore the information that we do not use we will not require from you.
QUESTION
How do I review what is in my shopping cart?
ANSWER:
To view the contents of your cart, click on the cart icon in the upper-right corner of your computer screen.
QUESTION
How do I remove items from my shopping cart?
ANSWER:
 To remove items from your shopping cart you should click on the bin icon then “yes” when the pop up message appears.
QUESTION
How do I change a particular quantity item in my shopping cart?
ANSWER:
To change the quantity of products you want to purchase of a particular item type in the number then proceed by clicking on the “update” link below the number.
QUESTION
What happens once my order has been placed?
QUESTION
Will I be notified when my order arrives in store?
ANSWER:
An email notification will be sent to you once your order is ready for collection in your chosen store.
QUESTION
What happens if I place an order during weekends or public holidays?
ANSWER:
If you place an order the day before or during public holiday and weekend, please allow 2 or 3 additional working days for the delivery of your parcel. Please note that if the collection date indicated in your shipment confirmation email falls on a Public Holiday, your delivery shall be expected on the next working day. Please note that the information given acts as a guideline only. Please refer to the last delivery confirmation email which confirms that your order has been received in store before coming to the store to pick up your parcel.
QUESTION
If I am not happy with my purchase, what is the refund policy?
ANSWER:
See our returns policy here.
QUESTION
How many days will my cash refund reflect on my bank account in case of a return?
ANSWER:
It will take up to ten working days for your cash refund to appear on your bank account.
QUESTION
What is the warranty policy?
ANSWER:
See our returns policy here.